Privacy Policy

Privacy Policy for Leela Thai Spa

Effective Date: August 2026

Leela Thai Spa ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

Personal Information Provided by You

We collect information that you voluntarily provide when:

• You book an appointment or inquiry via WhatsApp, phone, or our website contact form
• You provide your name, phone number, email address, or other contact details
• You make a payment for our services
• You sign up for our newsletter or promotional communications
• You communicate with us via email, chat, or other channels

Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device type and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and links clicked
• Cookies and similar tracking technologies

Google Analytics & Advertising

We use Google Analytics to analyze website traffic and user behavior. Google collects and processes data according to Google's Privacy Policy. We also use Google Ads for remarketing purposes.

Information from Third Parties

We may receive information from payment processors, booking platforms, or other service providers who assist us in operating our website and business.

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Processing bookings, confirming appointments, and providing customer service
• Communication: Responding to inquiries, sending booking confirmations, and providing updates about services
• Marketing: Sending promotional emails, newsletters, and offers (only if you have opted in)
• Website Improvement: Analyzing user behavior to improve website functionality and user experience
• Legal Compliance: Complying with applicable laws, regulations, and contractual obligations
• Fraud Prevention: Detecting and preventing unauthorized transactions and activities
• Google Ads: Displaying relevant advertisements to users based on browsing history and interests

3. Google Ads & Cookies Policy

How We Use Google Ads

Leela Thai Spa uses Google Ads to advertise our services online. Google Ads may place cookies on your device to remember your visits and display relevant advertisements. These cookies do not collect personal information directly but may be used to:

• Track your browsing across different websites
• Display ads tailored to your interests
• Measure the effectiveness of our ad campaigns
• Remarket our services to users who have visited our website

Managing Your Cookie Preferences

You can control cookie settings in your web browser. Most browsers allow you to:

• Delete cookies from your device
• Block cookies from specific websites
• Opt out of third-party cookies

To opt out of Google's use of cookies and display of personalized ads, visit Google's Ad Settings or install the Google Analytics Opt-out Browser Add-on.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. However, we may share information in the following circumstances:

• Service Providers: Payment processors, booking platforms, and email providers who assist in business operations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly consent to sharing your information
• Google & Analytics Platforms: Technical and behavioral data shared with Google Analytics and Google Ads

We ensure all third-party service providers comply with applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure HTTPS encryption on our website
• Secure payment processing through trusted providers
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

Important Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, and you use our website at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Specifically:

• Booking & Service Data: Retained for the duration of the service relationship and up to 3 years for legal/tax purposes
• Marketing Communications: Retained until you unsubscribe
• Website Analytics: Google Analytics data is retained according to Google's retention policies (typically 14-26 months)
• Payment Information: Not stored by us; payment processors handle this according to their policies

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU/GDPR Residents:

• Right of Access: Request a copy of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing: Limit how your data is used
• Right to Data Portability: Receive your data in a structured, portable format
• Right to Object: Opt out of processing for direct marketing
• Right to Lodge a Complaint: Contact your local data protection authority

For All Users:

• You can opt out of promotional emails by clicking the "Unsubscribe" link in any email
• You can manage your Google Ads preferences via your Google Account settings
• You can control cookies in your browser settings
• You can request access to, correction of, or deletion of your personal data

To exercise any of these rights, contact us at info@leelathaispagoa.in or call +91 95523 54327.

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will immediately delete such information and terminate the child's access to our services.

Parents or guardians concerned about a child's information should contact us immediately.

9. Third-Party Links & Websites

Our website may contain links to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Third-party links include:

• Google Maps (location display)
• WhatsApp (booking inquiries)
• Social media platforms (Facebook, Instagram)
• Payment processors and booking platforms

10. International Data Transfers

Leela Thai Spa operates in India (Goa). If you access our website from outside India, your information may be transferred to, stored in, and processed in India. By using our website, you consent to such transfers.

We comply with applicable international data transfer laws and use standard contractual clauses where required.

11. Email Communications & Opt-Out

We may send you promotional emails, appointment reminders, newsletters, and service updates. You have the right to opt out at any time by:

• Clicking the "Unsubscribe" link in any email
• Emailing us at info@leelathaispagoa.in with an opt-out request
• Contacting us via phone or WhatsApp

Note: Even if you opt out of promotional emails, we may still send transactional emails related to your bookings and account.

12. Google Ads Policy Compliance

Our use of Google Ads and related services complies with Google's advertising policies, including:

• No collection of sensitive personal information without consent
• Transparent disclosure of data practices
• Respect for user privacy preferences and opt-out mechanisms
• Compliance with Google's Personalized Advertising Policy
• Adherence to Google's Privacy Policy

13. Contact Us

If you have questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

14. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the "Last Updated" date and, when appropriate, by sending a notice to your email address or displaying a prominent notice on our website.

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Compliance with Laws

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR): For EU/EEA residents
• India's Personal Data Protection Bill (DPDP): For India-based users
• California Consumer Privacy Act (CCPA): For California residents (if applicable)
• Google Ads Policies: Personalized advertising and data use standards
• CAN-SPAM Act: Email marketing regulations